Shipping Policy
At Alam Rugs, we are committed to delivering premium handcrafted rugs and carpets safely and efficiently to customers around the world. Our shipping policy is designed to provide complete transparency regarding order processing, packaging, delivery timelines, shipping charges, customs procedures, and customer responsibilities. Every rug produced at alamrugs.org is carefully inspected and professionally packed to ensure it reaches our customers in perfect condition. Since many of our products are handmade and custom-crafted by skilled artisans, certain orders may require additional preparation time before dispatch. We strongly encourage customers to review our shipping guidelines before placing an order to understand the complete delivery process.
Once an order is confirmed, our production and quality control team begins processing it immediately. Standard ready-to-ship rugs are generally dispatched within 3–7 business days, while customized, made-to-order, or bulk export orders may require 2–6 weeks depending on design complexity, size, weaving technique, and quantity. Customers will receive an order confirmation email followed by shipment tracking details once the order has been dispatched. We work with reliable domestic and international logistics partners to ensure secure and timely deliveries. Delivery timelines may vary depending on destination country, customs clearance procedures, weather conditions, holidays, or unforeseen transportation delays. While we always strive to meet estimated delivery schedules, Alam Rugs cannot guarantee exact delivery dates for international shipments due to factors beyond our control.
For international buyers, shipping charges are calculated based on product dimensions, weight, packaging requirements, and delivery destination. Shipping costs, if applicable, will be displayed during checkout or shared by our sales team for wholesale and container shipments. Certain promotional offers may include free shipping for selected regions or minimum order values. Customers are responsible for providing accurate shipping information, including recipient name, delivery address, postal code, phone number, and import-related details where necessary. Alam Rugs shall not be held responsible for delays or failed deliveries caused by incomplete or incorrect shipping information provided by the customer.
All rugs are packed using export-quality packaging materials to protect them from moisture, dust, folding damage, and transportation handling. Large rugs may be folded or rolled securely depending on shipping method and carrier requirements. For bulk export orders, products are packed according to international export standards to ensure safe ocean or air freight transportation. Customers receiving shipments are advised to inspect packages carefully upon delivery. In case of visible damage, tampering, or missing items, customers should immediately notify the delivery carrier and contact our support team with photographs and shipment details so we can assist in resolving the issue promptly.
International shipments may be subject to customs duties, import taxes, VAT, or local handling charges imposed by the destination country. These charges are not included in product prices or shipping fees unless specifically stated otherwise. Customers are solely responsible for paying any customs duties or import taxes required by their country’s regulations. Customs clearance procedures may occasionally cause delays beyond our estimated shipping timelines. Alam Rugs is not liable for delays caused by customs inspections, government authorities, natural disasters, transportation disruptions, or force majeure events.
For wholesale buyers, interior designers, retailers, and distributors, Alam Rugs also provides customized shipping solutions including consolidated shipments, freight forwarding support, export documentation, commercial invoices, certificates of origin, and assistance with international logistics coordination. Our team works closely with clients to ensure smooth handling of large-volume orders and export consignments. Customers with urgent delivery requirements may contact us before placing an order to discuss expedited production and express shipping options, subject to availability and additional charges.
If a shipment is returned due to failed delivery attempts, refusal to accept the package, unpaid customs duties, or incorrect address information, additional reshipping charges may apply. Customers should ensure someone is available to receive the package at the provided delivery location. In the rare event of lost shipments, Alam Rugs will coordinate with the shipping carrier to investigate the issue and provide appropriate assistance. Any shipping-related concerns should be reported to our customer support team within a reasonable timeframe after delivery.
By placing an order on alamrugs.org, customers acknowledge and agree to the terms outlined in this Shipping Policy. Alam Rugs reserves the right to update or modify shipping procedures, delivery timelines, and charges at any time without prior notice to reflect operational, legal, or logistical changes. We remain dedicated to providing a smooth, transparent, and reliable shipping experience while delivering authentic handcrafted rugs from our artisans to homes and businesses worldwide.